HP Officejet Printer is Offline When Printing With A Network Connection (Windows)

Issue

HP Officejet Printer is Offline on the computer and the printer cannot print to a network-connected HP LaserJet Pro printer in Windows. For USB cable-connected printers, go to Printer status ‘Offline’ when trying to print using a network connection in Windows (c05087823).

NOTE:  HP Officejet Printer is Offline typically indicates that the computer cannot communicate with the printer because it is either powered off, the network cable is disconnected, or the printer is set to Use printer offline.

The following symptoms might also be present:

Printer Status ‘Offline’ in Devices and Printers

Figure 1: HP Officejet Printer is Offline in Devices and Printers
HP Officejet Printer is Offline

Solution

Step 1: Perform a power reset and check connections

Resetting the power to the printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary. 
  1. If the printer is off, turn on the printer, and then check the printer status:
    • If the printer starts printing jobs from the print queue, the printer is clearing out queued print jobs and is online. You can stop troubleshooting.
    • If the computer still shows the printer as offline, continue to the next step.
  2. With the printer turned on, disconnect the power cord from the printer, unplug the printer power cord from the wall outlet, and then wait at least 60 seconds.
  3. Make sure the network cable is securely connected and not damaged.
  4. Make sure the router or switch cables are securely connected.
  5. Restart the laptop or tablet and wait for it to reboot.
  6. Reconnect the power cable to the back of the printer and then plug the power cord into the wall outlet.
  7. If the printer does not turn on by itself, press the Power button to turn it on.
  8. Try to print.
    • If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
    • If the printer remains offline and cannot print, continue to the next step.

Step 2: Make sure the printer is connected to the network

  1. For wireless connections, make sure Wi-Fi is turned on the laptop/tablet, and make sure you are connected to the correct wireless network (SSID).
  2. Print a configuration page or network summary and make sure the printer has valid IP address.
  3. Open a Web browser, and in the address field, type the printer IP address exactly as it appears on the Configuration Page, press Enter, and then select Continue to this website….
    • If the Embedded Web Server (EWS) opens, the printer is connected to the network. Continue to Step 3: Check the ‘Use printer offline’ setting.
    • If the EWS does not open, then continue to the next step.
  4. Test network communication by pinging the network using a command prompt.
    1. Select Start, select Run, and then type cmd to open a command-line prompt.
    2. Type ping and then type the IP address for the printer.

NOTE:  If you’ve been experiencing intermittent loss of network connectivity, then update the printer firmware. For instructions on how to update the firmware for an HP LaserJet Pro printer, go to Update the firmware (c03754273).

Step 3: Check the ‘Use printer offline’ setting

Make sure the printer’s print queue is not set to print offline.
  1. Open Devices and Printers.
  2. Right-click the printer and select See what’s printing.
  3. Select Printer, and then select to clear any selections next to Pause Printing or Use Printer Offline, if selected.
    Figure : ‘Use Printer Offline’ setting enabled

    HP Officejet Printer is Offline

  4. If you removed a selection, try to print.
    • If you can print, the printer is online again. If the printer goes offline again when printing later, continue to the next step.
    • If the printer cannot print and remains offline, continue to the next step.

Step 4: Make sure the Wi-Fi settings were not recently changed

If the laptop or tablet is running Windows 8 and the connection was recently changed from a Private to a Public network, and then reverted back to a Private network, this might be a known issue.
To restore auto-discovery of printers and other devices on the network, go to Unable to find network printer in Windows 8 after changing the network from Private to Public (c04808802), follow the steps, and then try to print.
  • If this resolves the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next step.

Step 5: Use HP Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems.
Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue.
  • If this resolves the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next step.

Step 6: Reset the default print driver

The default print driver might have changed. Change the default print driver to the originally installed driver to continue printing.
  1. Open Devices and Printers.
  2. Find the original print driver that you installed previously.
  3. Make sure it is selected as the default indicated by a green check mark.

    NOTE: 

    The print driver should be the name of the printer and the picture of the printer should not be gray.
    Figure : Default printer selection in Devices and Printers

    HP Officejet Printer is Offline

  4. If it is not selected as the default, right-click the printer, and select Set as Default Printer.
  5. Try to print.
    • If this resolves the issue, you do not need to continue troubleshooting.
    • If the issue persists, continue to the next step.

Step 7: Make sure the correct port is selected

If the driver is using the wrong communication port, then the connection cannot be made and the printer will remain offline.
  1. Open Devices and Printers.
  2. Right-click the name of the printer, and then select Printer Properties.
  3. Select the Ports tab.
  4. Make sure that the selected Port(s) and Description matches the connection type being used with the printer.
    • Make sure the port type has network or IP in the Description.
    • If you see multiple listings for the same port type, change the Port selection to a different Port.
    Figure : Port selection for a network connection

    HP Officejet Printer is Offline

  5. Select Configure Port, and make sure the printer IP address matches the Port IP address.
    • If the port selected is WSD, skip to Step 9: Remove and Reinstall the driver/software.
    • If the port selected is a network port (the printer name or IP address), continue to Step 8: Reset the driver configuration in Windows.
    • If the port selected is IP, make sure the IP address matches the printer IP address. If it doesn’t match, edit the Printer name or IP address field and select OK.
  6. Click Apply and click OK.
  7. Try to print.
    • If this resolves the issue, you do not need to continue troubleshooting.
    • If the issue persists, continue to the next step.

Step 8: Reset the driver configuration in Windows

  1. Open Devices and Printers.
  2. Right-click the name of the printer, and then select Remove Device.
  3. Select Yes, and then wait for the device to be removed.
  4. Select Add Printer and create a new driver instance. For detailed instructions, go to Install the driver for an HP printer on a network in Windows (c03470332).
  5. Try to print.
    • If this resolves the issue, you do not need to continue troubleshooting.
    • If the issue persists, or for more advanced features, continue to the next step.

Step 9: Remove and reinstall the driver/software

  1. Open Add or remove programs.
  2. Find the HP printer software in the list and uninstall it.
  3. Restart the computer.
  4. Download the latest HP printer driver or software from www.hp.com/support.

    NOTE: 

    You can also reinstall the software from the CD that came with the printer.
  5. When prompted by the installer, reconnect the network cable.
  6. Try to print.

NOTE: 

If the issue persists, and you are using HP Full feature software, a compatibility problem might exist. Try installing the Basic or PCL6 driver from HP.com (if available).

Step 10: Try connecting the printer to another computer

If you have access to another computer, install the basic driver from the HP website, connect the printer using the same type of connection, and try to print. HP Officejet Printer is Offline?

Applicable printers

This document applies to newer HP Officejet Printer is Offline. It does NOT apply to the M125-M128 or M176-M177 models.
Need Help? Dial Now +1 (902) 200-6754 or Live Chat

HP® Authorised Customer Support